Interim Project Director on a £50M autonomous cart baggage handling system (total business: 165 people, £68M turnover); 3rd of 3 consecutive assignments
Whole system (all phases, 180 carts) passed client confidence period and became available for live traffic
All other deliverables were achieved (including documentation, compliances, ancillary equipment, etc.) and minimal open points passed to OEM customer support team
The result was that no penalties were imposed
I took over the whole project at a critical stage as phase 4 became available for commissioning and integration and ensured it was managed seamlessly.
I took a very hands style with all activity, making sure problems were quickly known and addressed, and resourced other deliverables to ensure they were never on the critical path.
I rebuilt the internal relationships with other supplying group businesses to create and maintain trust and performance, so they were on our side during this intensely pressurised project.
I banked time by driving the project ahead of program and assertively managed the situation as technical issues emerged to minimise the consequences.
I ensured commercial issues did not disrupt progress to complete.
I took a very hands-on role during the client-witnessed integration testing phase to make sure issues were picked up and resolved within 24 hours.
I managed the consequences of Covid 19 on site to ensure the project did not stop.