Interim Operations Director in a £15M turnover/150 people business


  • Within 90 days recovered multi million pound program to deliver premium aircraft class seats to Boeing to meet first-of-type ship set deadlines

  • Avoided delay penalties and recovered business reputation

As Interim Operations Director for a business unit producing premium first class (PFC) aircraft seating systems, I focused activity on recovering delivery dates for shipment of newly certified PFC seats.

I brought order and structure to the operations function, splitting activity between fixing the immediate (build control) and creating a basis for the recovery and redevelopment of the BOM, shortage management, trial kitting, etc.

I put in place very practical measures to expedite the supply chain, recover a very complex BOM and directly managed the critical path.

The result was the ship sets of commissioned seats met Boeing’s required dates.